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Security Statement
April 4, 2021
  • We use encrypted connections (TLS) whenever it is possible
  • We enforce 2FA (two-factor authentication) for core systems
  • We use source code dependency scanning tools
  • We host data provided by customers on MongoDB Inc. (AWS / N. Virginia us-east-1) and DigitalOcean, Inc. (New York / NYC1)
  • Data backups are created daily - Amazon Web Services (AWS / Ohio us-east-2)
  • Daily data backups are available for a minimum of ten subsequent days
  • Our services are hosted on DigitalOcean, Inc.

Security Bug Fix Policy

The following table describes when we resolve security bugs in our products:
Severity
Resolution time
Low
within 25 weeks of being reported
Medium
within 6 weeks of being reported
High
within 4 weeks of being reported
Critical
within 2 weeks of being reported
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